Guitar Works, Ltd wants you to be as comfortable as possible purchasing your instrument from our website. Unlike big, impersonal online retail sites, each one of our instruments is received, set up, and adjusted before professionally re-packing and shipping it off to you. We also give you a get-acquainted period of four days for a new instrument, or two days for a used one, to make sure you are satisfied with your purchase. If not, you may return it for a full refund, minus shipping costs, provided the instrument is returned in the same condition as it left our store. We do our best to make sure you are happy, and want to continue shopping with us. Please don't hesitate to contact us with any concerns or requests - we're here to help!