In-Store Purchases

Guitar Works, Ltd wants to make your shopping experience the very best it can be! We welcome you to hang out in our shop and get to know the instruments before making a purchase. The GW Crew is here to answer your questions and make recommendations based on your needs and your budget.

We take great care to make sure that every instrument in our shop is fully set up and ready to play before it hits our showroom. And we offer a 7 day return policy on any new or used instrument or amplifier purchased from our physical location. If you aren't fully satisfied with your purchase, you may return the instrument or amp for a full refund within seven days, provided the instrument/amplifier is returned in the same condition it was in when it left our store.

Online Purchases

Unlike big, impersonal online retail sites, each one of our instruments is fully inspected, set up and adjusted before being professionally packed and shipped to you. We also give you a get-acquainted period of four days for a new instrument or new amplifier, or two days for a used instrument or amplifier, to make sure you are satisfied with your purchase. We think you'll be thrilled and completely satisfied! But in the event that you are not, you may return the instrument or amp for a full refund, minus shipping costs, provided the instrument/amplifier is returned in the same condition it was in when it left our store.  We do our very best to make sure you are happy and want to continue shopping with us. Please don't hesitate to contact us with any concerns or requests - we're here to help!



To Return a New Instrument/Amplifier Purchased Online:
Please contact us within four days of receipt of your purchase to request a Return Authorization Number. It is your responsibility to package and ship the return. Please make sure you have a tracking number for your return shipment. Please add shipping insurance for the full amount of the return item(s). This is for your own safety, as Guitar Works Ltd will not be held responsible for damaged or lost return shipments. Returned items must be on their way back to us within 6 days of your receipt of the item. Ship to:

Guitar Works Ltd
Attn: Returns/Larry Brown
709 Main Street
Evanston, IL 60202
Tel 847-475-0855



To Return a Used or Vintage Instrument/Amplifier Purchased Online:
Please contact us within two days of receipt of your purchase to request a Return Authorization Number. It is your responsibility to package and ship the return. Please make sure you have a tracking number for your return shipment. Please add shipping insurance for the full amount of the return item(s). This is for your own safety, as Guitar Works Ltd will not be held responsible for damaged or lost return shipments. Returned items must be on their way back to us within 4 days of your receipt of the item. Ship to:

Guitar Works Ltd
Attn: Returns/Larry Brown
709 Main Street
Evanston, IL 60202
Tel 847-475-0855